E3Performance
Organizational Productivity
We work alongside leaders, frontline teams and your clients to re-engineer processes, clarify roles and adapt practical tools that improves business outcomes. The result is lower employee turnover, higher CSAT scores, stronger client retention, and sustainable growth driven by better execution-not added complexity.
Journey Mapping and Health Check
Your Contact Centre is more than a support function—it’s the gateway to exceptional customer experiences and a key driver of business growth. We specialize in helping clients to maximize efficiency, eliminate friction, improve customer satisfaction, and turn every client interaction into an opportunity to build loyalty and generate revenue.
Re-engineering: Proven Strategies for Growth and Efficiency
We specialize in analyzing, redesigning, and optimizing workflows, technologies, and strategies to drive greater efficiency, boost employee productivity, enhance customer experiences, and improve retention—all leading to a stronger ROI. Our approach empowers agents by equipping them with advanced tools, comprehensive training, and decision-making authority to deliver exceptional results.
Automation And Adoption
We specialize in delivering seamless self-service solutions while equipping agents with real-time insights to enable smarter decision-making. Our tailored approach aligns with your organization’s readiness, starting with an evaluation of preparedness. We ensure successful technology integration and process transformation by preparing teams, addressing resistance, and facilitating effective adoption through comprehensive training, support, and communication. The result is enhanced operational efficiency, improved customer experiences, and sustainable business growth.
Our Services
On-Demand Pay & HR
Organizational Productivity
People & Enablement
Experts in Payroll, HR, Benefits & Time where and when you need it. Unlock and optimize your HCM potential to achieve measurable results.
People & Enablement
Organizational Productivity
People & Enablement
We turn accountability into action, coaching into capability, and decisions into results-building engaged teams that stay and perform.
Organizational Productivity
Organizational Productivity
Organizational Productivity
We transform contact centers and offices – re-engineering processes, enabling automation, strengthening role ownership, and KPIs that drive sustained productivity.